Inbox triage and drafted replies
Administration- Before
- One person reads every incoming message, works out what it is, and re-types similar answers all day.
- Automated
- Incoming mail is sorted by what it's about, sent to the right owner, and a draft reply is prepared with the relevant details attached.
- Result
- Replies go out in minutes, the inbox stops being a queue of unknowns, and a person still approves anything sensitive.